Ok... before you send more angry notes, I am aware.
It appears that our 'wonderful' chat provider decided to do a software update without letting us know. Chat was becoming more and more unresponsive, and so I refreshed the server at which point the new software went live. My hope is that this will resolve itself as they work the kinks out. I will contact them in the morning if it is still an issue.
In the meantime... play on the rest of this fabulous site.
*grumble mumble grumble*